Benefits Of Collaboration In The Workplace - 1242 Words

Collaboration in the workplace is nothing new. However, it is becoming increasingly important in the modern world as we become more connected around the globe. Cloud computing and faster internet connections has given rise to tools enabling employees to collaborate with colleagues effectively, producing a more educated, skilled and engaged workforce. Moreover, this collaboration is increasingly happening online, rather than in person. Why collaborate? The benefits of collaboration When working on a project, an individual often needs the input of other employees. By collaboration with others- different departments or even different offices, skills can be pooled to make the project more successful than it might otherwise be. Employee†¦show more content†¦Employees from different departments can add to the company wiki pages, offering a comprehensive and easily accessible resource for everyone within the organization. Blogging is useful internally for similar reasons to a wiki; employees with expertise in varying fields can share insights on the company blog, allowing other employees to access the information at their fingertips. Blogs are also a great way to promote internal news, events and achievements, helping employees gain a greater understanding of what the company is doing and cultivating a positive company culture. Online team workspaces enable members to easily participate in conversations, quickly share the most up-to-date documents and collaborate anywhere, anytime, on any device. Fortunately these tools and many more are offered as part of a good CMS and can be utilised to create a thriving digital workplace, resulting in a happier, more collaborative and engaged workforce The key to success, however, depends on the implementation of a digital workplace strategy - requiring one that is capable of driving true change within the organisation †¢ Understanding Enterprise Apps †¢ The Rise of Remote Workers †¢ The Need for Knowledge Management †¢ Enterprise Branding †¢ Document Sharing †¢ Video ConferencingShow MoreRelatedThe Impact Of Social Technology On The Workplace1166 Words   |  5 PagesSocial Technology in the Workplace The exploding growth of social technologies has drastically altered the way people communicate. As a result, the utilization of social technologies to move a business forward has become widespread. Software tools such as blogs and wikis and social network platforms like Facebook and Twitter and other communication technologies are helping to advance businesses. These new technologies improve the way that tacit and explicit knowledge is recognized, categorizedRead MoreThe Role of Enterprise Social Collaboration in Employee Engagement809 Words   |  3 PagesThe Role of Enterprise Social Collaboration in Employee Engagement Most banks have employees separated by more than just multiple branch locations - different work experiences, expectations and generational differences create unique cultural issues and challenges in the workforce. Implemented and managed successfully Enterprise Social Collaboration (ESC) can enhance the â€Å"emotional connection† between employees, the organization and the customer. HR banking professionals can harness the power ofRead MoreA Summary Of Collaboration For Organizations1747 Words   |  7 Pages There are many different collaboration tools that benefit a wide variety of organizations. Let’s first discuss the Electronic Bulletin Boards. These tools allow users to leave messages and/or read public messages that announce upcoming events, new products, and changes in services as well as solutions to problems encountered using the organization’s products or services (Reynolds). Organizations use these tools within their websites to attract users and increase the network traffic. The bulletinRead MoreManaging Conflict Essay example1527 Words   |  7 Pagesusing all five resolutions skills to deal with conflict in the workplace. Organizations of all types need good managers in order to survive when dealing with conflicts that will occur within a workplace. Many people holding management positions will be confronted with issues between two people or two groups with opposite goals. An effective manager will recognize sources of conflict and learn to use conflict resolutions to benefit their organization. Managers will be called on to settle theRead MoreChapter1-Introduction. Existing Studies Focus On The Impact1030 Words   |  5 Pagespersonal recognition have been more prominent in the work place; where by the concept of collaboration seems to be disregarded by managers and constituents (Ghorbanhosseni, 2013), due to this management sees less essence or governing principles of teamwork as a major tool of performance which has lead them to unfortunate efficiency in the corporate market (Ghorbanhosseni, 2013). Good leadership in the workplace implements positive practices. In order for teamwork to be effective there first must beRead MoreMagnet Recognition From The American Nurses Association1309 Words   |  6 Pagescan receive for nursing excellence and quality patient care (American Nurses Credentialing Center [ANCC], 2015). Achieving this prestige distinction is the result of a commitment to nursing and patient care through quality and interdisciplinary collaboration. The idea of Magnet Recognition was first developed by ANCC after a research conducted in 1981 that explored the issue of recruitment and retention of nurses during the 1970s and 1980s nursing shortage crisis (Finkelman Kenner, 2013). The resultsRead MoreEducational Pension Benefits and Conflict Management Essay1380 Words   |  6 PagesEducational Pension Benefits Although there is a plethora of possible sources of conflict in any workplace, the ones in this case are rather explicit. These include personal differences, Informal deficiencies’, role incompatibility, environment stress, perceptions, and expectations. Personal differences could be related to personal values, physiognomies, family bonds or ties, and material belongings. Moreover, job performance, education, knowledge, and training tend to mold each individualRead MoreStrategic Alliances : The Value Of Channel / Strategic Partners1620 Words   |  7 PagesStrategies, which have been developed over the last fifteen years to assist in delivering collaboration solutions by offering clients, value and choice. The review also provides several examples on specific CSI strategies, including how we were able to collaborate with Channel Partners to solve specific client service, or service delivery needs. Background on the Changing Nature of the Workplace The nature of the workplace is evolving faster today than at any time in the past. Historically, employeesRead MoreTechniques, And Future Challenges Of Industrial Hygiene819 Words   |  4 Pagesby the Director of the National Institute for Occupational Safety and Health (NIOSH), Dr. John Howard, the challenge of industrial hygiene is always to ensure the safety of workers. However, changing technologies and times cause new challenges in workplace safety. Howard claims that â€Å"future industrial hygienists will be asked to solve problems of broader and deeper scope† (Rutkowski, p. 1). This is due to new manufacturing technologies like 3-D printing, sensor technologies and robotics. With advancesRead MoreThe Leader And The Follower914 Words   |  4 Pagesimprovement, and expect the highest levels of performance. I personally believe an achievement leader is one who believes it is the best to get the job done right, by keeping their employees happy. Positive results from this are creativity in the workplace, departments working together as a team, motivation within the company, and a low retention rate. The negative results are too much responsibility for the employee, with no guidance from the leader. Including low performance skills and failure to

Three Primary Types of Decision Making Systems - 1690 Words

Define the three primary types of decision-making systems, and explain how a customer of Actionly might use them to find business intelligence. The three primary types of decision-making systems are: the transactional support system, the management information system, and the decisions support system (FreeTutes.com, 2014). First, the transactional support system encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions. Some examples of transactional information are when customers purchase stocks, make an airline reservation, or withdraw cash from an A.T.M. (Baltzan, 54). A customer of Actionly could use†¦show more content†¦(Baltzan p.54) Analytical information encompasses all organizational information, and its primary purpose is to support the performing of managerial analysis or semi-structured decisions. Analytical information is used to identify and explain problems, market trends, sales, product statistics, and forecast future growth. (Baltzan p.55). The difference between transactional and analytical information is: transactional data drives operations, and analytical data drives strategy. Actionly would use both transactional and analytical information to create a digital dashboard for its customers. Analytical information such as social ROI, Twitter analytics, sentiment analysis, and competitive analysis are all forms of historical data. This historical data would then be utilized to observe marketplace trends, the successes or failures of a rival company’s new product launches, and acquisitions. This data could also be analyzed to monitor customer feedback and the brands reputation management. (Baltzan pp. 43-44). Transactional data such as marketing campaign tracking, click performance, and finding influences would be utilized by Actionly to measure the competitions market share. Actionly could segment transactional data by posts to track marketing campaigns to view the tendencies of an entire industry like clean energy. Actionly uses all of these types of information to create gages, lights, graphs, and numbers to direct its customers towards problem areas and quickly describeShow MoreRelatedIfsm 3001136 Words   |  5 PagesChapter 1: Management Information Systems: Business Driven MIS Learning Outcome 1.1: Describe the information age and the differences between data, information, business intelligence, and knowledge. Learning Outcome 1.2: Identify the different departments in a company and why they must work together to achieve success. Learning Outcome 1.3: Explain systems thinking and how management information systems enable business communications. 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To determine the most effective approach, there will be an emphasis on a number of areas to include: examining the community model, identifying three categories, comparing this with nursing practices, contrasting these ideas to Mihaela Colea views and discussing the importance of advocacy projects. Together, these different elements will provide specific insights that will highlight the best practicesRead MoreItm301 Sl1 Essay921 Words   |  4 Pagesdefine an information sys tem and types of information systems, Provide three examples of information systems used in real life and tell us what type of information systems they are and how are they related to the learning objectives for this module. I have picked three examples of information systems in real life applications, they are: Pandora radio (decision support system), cashier register (transaction processing system) and Facebook (office automation system). Information system are vital to knowledgeRead MoreQuestions On Batch Processing And Online Processing1325 Words   |  6 Pagesprocessing and online processing. A. Batch Processing Online Processing 1. In this processing method all tasks are performed as a batch. Means all transactions are grouped and executed at one time. 2. Here in this type of processing records or reports of those transactions are available after processing the batch only. 3. All records are updated into master databases after batch processing. Before processing we will not get any reports or information about thoseRead MoreCommon Law and Civil Law1669 Words   |  7 PagesTopic 1: Distinguish between the role of criminal law and civil law in relation to the legal system and analyse the purpose of the law. Criminal law is the body of  law  that relates to  crime. It might be defined as the body of rules that defines conduct that is prohibited by the state because it is held to threaten, harm or otherwise endanger the safety and welfare of the public, and that sets out the punishment to be imposed on those who breach these laws. [1] The criminal law serves

Quality Management and Customer Service Wal-Mart Case Study

Question: Discuss about theQuality Management and Customer Servicefor Wal-Mart Case Study. Answer: Service Provided by Wal-Mart: RATER and SERVQUAL Analysis Wal-Mart is an American retain chain store that sells everyday items including grocery, stationary, electronics and others. They also have an e-commerce system for delivering products directly to the addresses of the customers. The RATER and SERVQUAL Analyses on Wal-Mart are as follows. RATER RATER is an acronym for Reliability-Assurance-Tangibles-Empathy-Responsiveness. The RATER analysis on Wal-Mart is as follows. Reliability Wal-Mart is a reliable retailer and always delivers products to the customers on time. Wal-Mart provides best quality of products at the best prices to the customers in the retail stores or through e-commerce services (Tan, Benbasat Cenfetelli, 2013). Wal-Mart has earned reputation among regular customers in terms of reliability. Assurance Wal-Mart provides quality assurance to its customers as a part of its business plan. In case the quality of the delivered product is poor, Wal-Mart guarantees full cash-back or product replacement. For this, Wal-Mart has become very popular in its native country. Tangibles Wal-Mart provides best quality services in the tangibles. The physical retail stores have up-to-date facilities that provide excellent customer services. The customers can easily access the products of their need in the stores. Again, for the e-commerce, Wal-Mart provides very user-friendly interface that helps the online customers find their products very easily. Empathy Wal-Mart does not has much empathy in customer needs. Hence, they give full freedom to their customers for searching and finding the products of their need. They have a customer feedback service (Yee et al., 2013). From the customer reviews, they add or remove products from their inventories rather than just predicting the needs of customers and market demands. Responsiveness Wal-Mart has 24 hours customer services that response quickly to the customer calls and demands. The main duty of this customer service is to note the customer demands and complaints about faulty products that the company also replaces promptly. SERVQUAL SERVQUAL analysis is used to identify gaps in services that result in poor customer experience. The SERVQUAL analysis results on Wal-Mart are as follows. Gap between Management Perception of Customer Expectations and Customer Expected Service The management of Wal-Mart expects customers to find and chose required products on their own and has arranged products in retail stores accordingly (Jiang et al., 2012). However, the customer expects to find their products in a categorized manner i.e. they expect the company to create categories and arrangements for different types of products. Gap between Management Perception of Customer Expectations and Service Quality Specification Wal-Mart customers expect the company to reduce prices for different products while also getting the best quality while management thinks quality is sufficient to attract customers. Gap between Service Quality Specification and Service Delivery This gap arises because the company sometimes fails to match the demand and supply cycle of the market. Many times, the company failed to provide services to the customers due to low supply of products on their end (Basfirinci Mitra, 2015). Gap between Service Delivery and External Communication This gap appears in Wal-Mart because they sometimes fail to communicate to customers about low supply or quality of products. Gap between Expected Service and Experienced Service This is common in e-commerce site of Wal-Mart when the customer views and expects best quality products while on delivery receives low quality products. References Basfirinci, C., Mitra, A. (2015). A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model.Journal of Air Transport Management,42, 239-248. Jiang, J. J., Klein, G., Parolia, N., Li, Y. (2012). An analysis of three SERVQUAL variations in measuring Information System Service quality.Electronic Journal Information Systems Evaluation Volume,15(2). Tan, C. W., Benbasat, I., Cenfetelli, R. T. (2013). IT-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality.MIS quarterly,37(1). Yee, R. W., Lee, P. K., Yeung, A. C., Cheng, T. C. E. (2013). The relationships among leadership, goal orientation, and service quality in high-contact service industries: An empirical study.International Journal of Production Economics,141(2), 452-464.

Theories of Leadership free essay sample

The leader provides coaching, direction, motivation and rewards for the followers. †¢ Situational Theory recommends that different situations call for different kinds of leadership. This calls for the leader to change their style to the abilities of their followers. Transactional Theory. Transactional leadership requires that the leader and follower agree to a contract. The follower is responsible for following orders to perform a task. The leader, in turn, gives rewards for following orders in completing the task. Transactional leadership suggests that people only complete tasks when there are external rewards. However, many people accomplish tasks and reach goals because of their own internal motivation. Transformational Theory. Transformational leadership is a process in which the leader engages others, builds trust and creates a connection that increases the motivation and morality in both the leader and the follower. (Northouse, 2001). A trans ­ formational leader focuses on others and their needs in order to help them reach their potential. We will write a custom essay sample on Theories of Leadership or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page In many ways, transformational leadership is about a leader’s ability to create a vision related to a goal that has meaning for both the leader and follower. Personalizing Leadership Which of these theories has the most appeal to you? Write a description about how and when you would use the theory, with whom, where and what skills you may need to learn to be more effective. What theory? Behavior theories are based on categories of behavior and leadership types. The myth in this thinking is that outward behavior is enough to establish leadership. In the 1970s, research found most of the Behavior theory research to be invalid (Howell and Costley, 2001; Yaverbaum and Sherman, 2008); however, leadership behavior is still frequently discussed. Contingency Theory. In a more progressive approach to leadership, Contingency theory recom ­ mends matching a leader’s style to the right situ ­ ation, which involves matching to the team of people and goals. Two common Contingency theories are Path-Goal theory and Situational theory. †¢ Path-Goal Theory proposes that effective leaders help followers reach goals through motivation by involving them in fulfilling and meaningful tasks How do you plan to use what you have learned? When will you use what you learned? References and Suggested Reading Bass, B. M. (1990). Bass and Stogdill’s Handbook of